Microsoft Dynamics 365 Customer Insights capabilities

Enrich your customer information

The solution allows you to enrich the information you have and get to know your customers better, through the construction of metrics and KPI's associated with the business from the ingested data, thus facilitating the quick view of key metrics associated with particular customers or groups of customers. .

In addition, Microsoft Dynamics 365 Customer Insights allows you to improve customer knowledge through Artificial Intelligence (AI), being able to calculate the LifeTime Value of each customer or the propensity to abandon, for example. All this from sophisticated Machine Learning (ML) models available as standard. Dynamics 365 Business Central Features Microsoft Dynamics AX